Terms & Conditions

These Terms & Conditions govern your use of the Smart Word Labs website and our live online English tuition services for children aged 4–12 (the “Service”). The Service is provided by Salma Sami Khan, trading as Smart Word Labs ( “we”, “us”). By creating an account, booking an assessment or purchasing a plan, you are entering into an agreement with us.

1. Acceptance

By accessing or continuing to use the Service you agree to these terms. If you are purchasing on behalf of an organisation, you confirm you have authority to bind it. If you are purchasing as an individual, you confirm you are of legal age and are the parent or legal guardian of the child enrolled.

2. The Service

We provide live, scheduled online English lessons delivered in small cohorts or one-to-one, together with learning materials, homework review and progress reporting. Lesson times, cohort composition and teaching staff may change from time to time. We may update or improve the curriculum without notice, provided the overall standard of the Service is maintained.

3. Accounts and accuracy

• You must provide accurate account and child information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account, including your child’s use of it.
• Accounts are for a single family and may not be shared or resold.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose, or in breach of any applicable regulation;
• engage in fraud, spam, harassment, abuse or disruptive behaviour in lessons;
• infringe our or a third party’s intellectual property, including by recording, copying, redistributing or reselling lesson content or materials;
• interfere with the security or integrity of the Service, including by introducing malware, probing or scanning systems, or scraping the site.

5. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to access the Service and the materials included in the plan you have selected, for personal, non-commercial family use. You may not reverse engineer, resell, sublicense or circumvent any technical limits of the Service.

6. Intellectual property

We retain all ownership of the Service and its intellectual property, including the curriculum, worksheets, recordings, software, branding and documentation. Work your child submits (such as homework audio and worksheets) remains yours; you grant us a limited licence to host and process it solely to deliver and improve the Service for you.

7. Service level

We aim to deliver lessons reliably, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Learning outcomes depend on many factors and are not guaranteed.

8. Payments, billing and subscriptions

Plans are billed monthly in advance in US dollars unless stated otherwise at checkout, and renew automatically until cancelled. You can cancel at any time from your parent portal or via the billing portal; access continues until the end of the period you have paid for.

Payments are processed securely by our payment provider, Stripe. We are the seller of record for all orders and remain responsible for the Service, billing queries and refunds. Card details are handled by Stripe and never stored on our systems. Applicable taxes are calculated and shown at checkout. See our Refund Policy for how refunds work.

9. Suspension and termination

We may suspend or terminate access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Where practicable we will notify you first and give you an opportunity to resolve the issue. On termination your access ends; you may request an export of your child’s submitted work within 30 days, after which it may be deleted.

10. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months preceding the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify us against claims arising from content you or your child submit, unlawful use of the Service, or breach of these terms.

12. Changes to these terms

We may update these terms; we will post the revised version here and update the date above. Continued use after changes take effect constitutes acceptance.

13. General

You may not assign your rights without our consent; we may assign ours in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of the seller’s jurisdiction, and the courts of that jurisdiction have exclusive jurisdiction over disputes.

14. Contact

Questions about these terms, billing or orders: salmaqs@gmail.com.